Highly Effective Software for Implementing Results-Based Accountability and Linking Agency Performance Measures to Community Indicators
With the Results Scorecard, web-based software for Results-Based Accountability (RBA), leaders in the public and nonprofit sectors will accelerate the improvement of the quality of life in their communities and the performance of their agencies and programs. Importantly, the Results Scorecard aligns indicators of community well-being with organizational performance measures. A web-based tool, the Results Scorecard is easy to use and implement -- and affordable.
The Results Scorecard is the only decision software designed specifically to support the RBA methodology, described by Mark Friedman in Trying Hard is Not Good Enough (Trafford 2005). The Results Scorecard's architecture, with built-in tools and templates, is particularly useful for efficient and collaborative decision making on an ongoing basis at both the community and program levels.
Creates a Results-Focused Community or Organization
- Communicate Real-Time Information: Results Scorecard facilitates disseminating up-to-date strategic information community and/or organization-wide to help create a results-focused culture.
- Spurs Action for Strategy Execution: Assigning appropriate responsibility to results, indicators and program performance measures with relevant data will spur transparent, proactive and collaborative strategy execution.
Facilitates Strategic Communication and Collaboration
Results Scorecard allows you see the "big picture" for yourcommunity
well-being by highlighting the most important results and indicators.
- Community and/or Organization-wide Communication: Results Scorecard Communication Module helps facilitate community and/or organization-wide communication of executive commitment, RBA news, employee recognition, key values and strategic messages
- Community and/or Organization-wide Real-Time Access: Results Scorecard’s Web-based architecture support provides easy communityand/or organization-wide access for looking up information as well as for data input creating a centralized strategy management system. Community and cross-agency collaboration are improved through shared, real-time visibility of the rationale for transparent, data-driven decision-making.
Results Scorecard Architecture based on RBA Principles
Results Scorecard can promote community collaboration and focus towards particular results
and indicators by linking performance measures from one organization or multiple sectors.
- Population vs. Performance Accountability: Results Scorecard clearly makes the distinction between accountability for community conditions of well-being and accountability for program performance. It also allows the alignment and linkage of program performance measures to community results and indicators.
- Seven Questions that Start with Ends and Work Backwards to Means: Whether you are at the population or performance level, Results Scorecard has customizable templates that allow you look at data trends, analyze the “story behind the curve” and develop an action strategy.
- Three Types of Performance Measures: Results Scorecard allows you distinguish between organization performance measures which tell you how much, how well or is anyone better off from the service provided.
- Other features:
- Trend-line forecasting
- Drill down on cascading scorecards and data points to more effectively determine the “story behind the curve.”
Facilitates RBA Development and Refinement
- Built-in Tools and Templates: Results Scorecard’s architecture, built-in tools and templates enables facilitation of the development results and performance accountability.
- Central Repository during Development: Results Scorecard serves as a central repository for communication and collaboration during the development stage. RBA administrators do not have to worry about filing, version control, and communication of RBA development documents. Users see the scorecard take shape as draft content is developed and refined.
Flexibility during Development, Usage and Data Automation
Results Scorecard allows you to drill down to see the trend line for any indicator
or performance measure, as well as the "story behind the curve" and action plan.
- Flexibility for Modification: Results Scorecard provides flexibility to move, change and modify results, indicators and performance measures during the scorecard development process without the requirements of a complicated data foundation.
- Incremental Data Automation: Incremental data automation features allow Results Scorecard to be put to use right after software deployment if the RBA design is in the developmental phase. Automated data feeds, analytics, cascaded scorecards and other functionality can be added gradually as appropriate.
- Flexibility for Language Discipline: Regardless of the terms used, consistency is important for RBA implementation. Results Scorecard allows you to choose your terms and reinforces them in its architecture.
- Existing reports, documents and analytic capabilities are easily leveraged and incorporated into the system as necessary.
Seamless Implementation
- Easy to Implement: Implementation puts very little burden on IT resources. Results Scorecard will integrate into your existing IT infrastructure more than having to rip and replace systems. Minimal training is required for IT administrators, power users and regular users.
- Effective Implementation: Results Leadership Group consultants combine their RBA training and consulting experience with technology for facilitating the development of Results Scorecards during implementation for delivering the best possible strategic management tool.
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